AI agents for Customer support
38 agents across ticket resolution, voice, quality and workforce management.
38 listed2 comparableUpdated 2026-08-01
Resolution
- Autonomous support agents & ticket deflection20
- AI copilot for human agent reply drafting1
- Self-service / help-centre search0
Voice & field
- Voice AI for contact centres / conversational IVR replacement8
- Field service dispatch & scheduling optimization2
Operations
- Quality assurance & conversation scoring3
- Workforce management & forecasting3
- Knowledge base generation & maintenance1
Who buys this
Head of Support/CX or Contact Center Ops typically owns the tool budget; large consumption-based AI agent contracts (Sierra, Decagon, Ada) increasingly require CFO sign-off because spend scales with volume rather than fixed seats; IT/Security co-signs on data access and telephony integration. Typically evaluated by VP/Head of Customer Support, VP Customer Experience (CX), Contact Center Director, COO (for BPO/outsourcing decisions).